Placing an order is as easy as A, B, C. Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method for your selected items - We will ship your package within 7 to 30 business days depending on your location.Note that you need an account to place an order. Simply create one by entering your email address and a password of your choice.Our support team is always happy to guide you at any step!
Most items will shipped out within 7-48 days of ordering (weekends and holidays not included).You will be informed if an item in your order is not available for immediate shipment. Therefore, the order may be separated into different shipments (for no extra charge), and items ordered together may not be shipped out on the same day.
Shipping time might vary depending on location, shipment method and other factors.
Due to the COVID-19 pandemic, Order shipping and delivery may take longer than the stated timelines.
Shipping cost:
The shipping costs will be calculated at checkout and will be determined by variant factors such as cost and weight of ordered Item among others.
You can track your package on this site: 17track.net with your tracking number available within your order details in your account at Marginseye website. Tracking information will be available on the site 2- 4 days after placing the order.
Please submit a ticket within 2 months of shipment if the package does not arrive on time. Our representatives will get back to you within 24 hours. Note that overdue requests may not be accepted.
Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
If a product gets damaged or has faulty upon a delivery - we offer 100% refund minus the payment charges applied during checkout.
Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
To be eligible for a return, goods must be unused, undamaged and accompanied by proof of purchase.
For returns, please email sales@marginseye.com with the subject 'Returns' and include your order number, name and the reason for the return.
Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
International taxes might be applied depending on your country's taxes policy.Customs duty is calculated as a percentage of the customs value of the goods:The percentage or rate varies depending on the type of goods.
Is it possible to change the order and how it can be done?
Orders can only be changed before the order items are confirmed shipped which may happen from 24 hrs after placing the order. Any information related to changing your order will be communicated via email upon initiating the process.
If customer received only part of the whole order, what should be done?
Orders will be shipped in different packages and may arrive in different but close intervals. When delivered partially, You should wait until the mentioned delivery timelines are over after which you can contact support for help related to your order.Note that you can always use the tracking number provided for your order to get updated on your order status.
Can a loyal customer get a discount?
We value our customers and will therefore offer discounts and other gifts over time.
How can an order be cancelled?
When you decide to cancel an order, simply email us at sales@marginseye.com With the order number provided not more than 24 hrs after placing the order.
If an order is shipped, separately will there be double shipping charge?
Shipping costs are charged at checkout and there won't be any additional costs whenever the order is shipped separately.
